Frequently Asked Questions
How long does it take to receive an item?
Our goal turn-around times are listed below; however, there are several factors involved and your request may take longer.
Books: 7-10 days
Articles: less than 72 hours
How will I know when my request arrives?
You will receive an email from the library notifying you that your request is available for check out.
How can I speed up my requests?
Why was my request cancelled?
The email you receive when your request is cancelled will give you a detailed reason.
How can I check the status of my request?
Log into ILLiad and look under "Outstanding Requests." If the item is in Request Sent status, you can click on the transaction number to find out when the lending library (identified by a 3 character code) shipped the item (e.g. PGU shipped).
ILLiad Status Definitions
Awaiting Copyright Clearance*
Your request has copyright restrictions and is waiting to be approved.
Awaiting DD Stacks Searching
Your item exists in the Library and we will be pulling it for you shortly.
Awaiting Extensive Searching*
Your request requires a great deal of attention. We are still trying to get you the item.
Awaiting Request Processing*
Your request is waiting to be processed. This is the starting point for all loans.
Awaiting User Verification*
We had a question about your request. You should have an email from us.
Your request was unable to be filled through Interlibrary Loan and has been cancelled.
Customer Notified via Email
Your loan has arrived and is ready to be picked up at the Circulation Desk!
Checked Out to Customer
Your loan has been checked out to you and is in your possession.
In DD Stacks Searching
We are looking for your item on the shelf.
Your request has been sent to lending libraries that own the item. They're checking their resources to see if they can lend it to you.
None of the lenders we chose for your request could lend it to you. We're researching other lending libraries for your item.
*A request in this process must be handled manually, so turn-around time may increase.